Last Updated: November 16, 2024

This Cancellation and Refund Policy applies to services or products purchased through our website, which is operated by Nirbhark Kaushal. Please read this policy carefully to understand your rights and obligations related to cancellations and refunds.

Cancellation Policy

You may request to cancel your order under the following circumstances:

• Before Shipment/Service Delivery: If you have placed an order for a product or service and it has not yet been shipped or processed, you can cancel the order by contacting us as soon as possible. Please note that orders are processed promptly, so cancellations must be made before the shipment or service delivery has started.

• After Shipment/Service Delivery: Once the product has been shipped or the service has been rendered, we cannot accept cancellations. However, you can still request a return or refund if the product is damaged, defective, or not as described, as per our Return and Refund Policy.

Refund Policy

Refunds may be issued in the following cases:

• Damaged or Defective Products: If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will either replace the item or provide a full refund.
• Incorrect Products:If the product you received is different from what you ordered, we will arrange for a return and offer you a full refund or replacement once we verify the issue.
• Change of Mind:We do not offer refunds for change of mind once the product has been dispatched. However, if the product is unused, unopened, and in its original packaging, you may request a return and a refund within 7 days of receiving it. The product must be returned in its original condition.

Return Process

If you wish to return a product for any reason covered under this policy, please follow these steps:

• Contact us within 7 days from the date of delivery to initiate the return process.
• The product must be returned in unused, unopened, and undamaged condition.
• You will be responsible for the return shipping costs, unless the product is defective, damaged, or incorrect.

Once we receive the returned item and verify its condition, we will process your refund within 5-7 business days.

Refund Method

Refunds will be processed using the same payment method used for the original purchase. If you paid by credit/debit card, the refund will be credited back to the same card. If you paid using COD or any other method, we will process the refund through an alternative agreed-upon method (e.g., bank transfer, wallet credit, etc.).

Non-Refundable Items

The following items are non-refundable:

• Products that have been used, opened, or damaged after delivery.
• Custom or personalized items.
• Digital services, subscriptions, or downloadable products.
• Sale or discounted items (unless defective or incorrect).

How to Request a Cancellation or Refund

To cancel an order or request a refund, please contact us using one of the following methods:

• Phone: +91 63897 74466 / +9180074 46076
• Email: enquiry@nirbharkaushal.com
• Website: Visit us at https://nirbharkaushal.com/ and use the contact form to submit your request.

Please ensure you have your order number, transaction details, and reason for cancellation/refund ready when contacting us.

Processing Time

Refunds will typically be processed within 5-7 business days from the approval of your return request. If additional verification is required, the processing time may be extended. We will notify you by email once your refund is processed.

Late or Missing Refunds

If you haven’t received your refund after the processing time has passed, please:

Check your bank account or payment method.

Contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you've done all of this and still have not received your refund, please contact us at +91 63897 74466 or enquiry@nirbharkaushal.com for assistance.

Contact Information

If you have any questions or concerns regarding this Cancellation and Refund Policy, please reach out to us:

• Phone: +91 63897 74466 / +9180074 46076
• Email: enquiry@nirbharkaushal.com
• Website: Visit us at https://nirbharkaushal.com/

By placing an order with Nirbhark Kaushal, you acknowledge that you have read, understood, and agreed to the terms outlined in this Cancellation and Refund Policy. If you have any questions, please don't hesitate to contact us.